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Frequently Asked Questions (FAQ)


1. What software and hardware do I need?

When you learn a language online you just need the basics: a strong internet connection, a computer to connect to the internet and our sophisticated virtual classroom.

2. What is the class schedule?

For Fixed Plan, lessons are scheduled upon a previously agreed fixed time of the day and are conducted on a daily basis, by the same teacher. On the other hand, under our Flexible plan, class happens when you want it to! That’s the beauty of learning with VOX365EDU. Our VIP and group classes cover all time slots as we have teachers based across all time zones. Create a schedule that works for you and feel free to change it up as you need to. Students can also book as many classes as they wish in one day. Just make sure to follow our scheduling policy (at least 24 hours prior).

3. What is VOX365EDU learning methodology?

Even if you’re a beginner, you’ll learn quickly with our immersive methods. Each class combines speaking practice and situational training so that what you learn in the classroom can immediately be applied outside of it. We make sure that every sentence, activity and topic builds toward meaningful communication. Your needs are our focus whenever we create new, level-appropriate materials. To learn more, please click here → Learning Method PDF

4. Who are the teachers?

VOX365EDU is a dedicated team of professionals and we work globally. Our international team of certified teachers have years of experience teaching English to students from various backgrounds. They are also highly-qualified. We are strict with hiring only teachers that have years of experience and can provide the highest quality teaching. Our teachers are also trained with the VOX365EDU learning method and standard to create a smooth learning process.

5. What course materials will I get?

All materials are unique and specially created by VOX365EDU experts to align with CEFR. VOX365EDU offers lessons tailored to the level and needs of students, even beginners can have lessons with confidence. As for kids (between ages 2 to 12 years old), we recommend that the child is supervised by their teacher/parents/guardian for up to a month until the child gets used to our lesson structure.

Trial Lesson

1. How does a Trial Lesson work?

Click on Study With Us and fill up the form. Kindly wait for a confirmation email from one of our educational advisors regarding your booked schedule for the trial class. Our 15 minute trial lesson is free of charge and is valid from the moment of account creation. We recommend that you use your trial lesson before subscribing to any of our plans as you’ll be able to use all of our features and meet one of our fluent English instructors. Free trial packages are available only to first-time users.

2. Can I attend a lesson without a web camera?

Yes. Even if you do not have a camera, you can still take the lesson with audio only.

3. Can I attend a lesson on my mobile device?

Yes, you can but we would encourage students using their computer/tablet as often as they can for a better learning experience. We encourage you to use Google Chrome which provides the best experience, although other browsers will work too. For example Safari 12+ (latest version) or Opera latest version. To help you get started, please click here → Getting Started Guide PDF

Getting Started

1. I get an Error message when trying to log into the classroom

The login email address and password may be incorrect. Please make sure that there are no extra spaces before and after your email address and password, and that “@” and “.” Are not full-width characters.

2. What is the duration of one lesson?

You can choose between a 25 minutes or a 50 minutes class, whichever suits your needs and learning goals.

3. Can I request to extend the lesson time?

No, unless you choses a block of classes every day (50 minutes, instead of only 25min/day) for any of the subscription plans.

4. Where can I find my booked lessons?

You can see your Booked Lesson / Upcoming Classes on your Student Dashboard.

5. What is the difference between a Fixed Plan and a Flexible Plan?

The Fixed Plan is a course-based system that is high intensity as the frequent class schedule requires substantial time and energy. Lessons are scheduled upon a previously agreed fixed time of the day and are conducted on a daily basis, by the same teacher. It helps to achieve fluency as a more long-term goal, using habits and solid structural learning to help improve your language skills. As for our Flexible Plan, you can choose from 20, 45, 90, 180, & 250 classes. You can book as many classes as you wish in one day as for this plan. One of the perks of the Flexible Plan is that you can study at your own pace and we can provide you a custom-made lessons that meet your learning goals and needs, i.e. some students want to study (or work) abroad, some need to improve their English for their present job, while others just simple want to learn English as a hobby. Your learning schedule is entirely up to you so that you can stay on top of your journey to fluency. Find out more, as well as prices, here: → Shop Page

6. What are Group and VIP classes?

Group classes include not just you and the teacher but other students as well. Don’t worry, we aim to keep our class sizes small, so you’ll always get the attention you need in class. For Fixed Plan (Group class), maximum of 6 students and as for Flexible Plan (Group Class), maximum of 8 students. Private classes will only be you and the teacher, which is a good option if you want to maximize your practice time during class.

** Would you like to practice your English in a group of international friends from all over the world?
Then, please click here.–> Shop Page – Group Classes

7. Can I organise my own group lessons if I invite my friends to join?

Of course, you can! If you decide to purchase the whole group class i.e. pay the total sum for all of the students in the group class (one person pays the total sum for either 4 or 6 students in a group), a discount of 20% will be applied for a class of 4 students, and 30% for a class of 6 students for only one person in the group – in this case the person who pays the total sum. The student who makes the purchase for the whole group is thereby responsible to find the other 3 or 5 students. No discount will be applied for a Semi-private class (2 students). If a student purchases only a class for himself/herself in a group class of 4 or 6 students, there will be no discount applied unless he or she purchases a block of 2 classes per day i.e. 50 minutes.

8. How long will it take to see improvement in my language skills?

It depends! We build our language courses on a foundation of consistency & regularity which are the basis for any successful study. Our firm conviction is that this kind of approach is paramount for fast and efficient progress in the process of mastering any given subject and it is especially effective in the process of language learning. Science and practice have proven that CONSISTENCY AND REGULARITY are the key in successful language studies. The more work you put in and the more your learning becomes a habit, the more you’ll get out of it. VOX365EDU learning method is structured based on a scientific approach – MEASURING PROGRESS. WE create courses tailored specifically for each individual student or a group of students (in the same level) and constantly measure and monitor the progress. If you stick to your classes, you’ll see significant improvement. If you want to see even faster results, you can always take more classes. To learn more, please click here → Learning Method PDF

Plan Application and Payment

1. What are the payment plan options?

Students can choose between a one-off payment (includes extra savings and discounts) at the day of signing up for a particular course, or a payment plan i.e. weekly, fortnightly or monthly automatic bank deduction. The subscription starts on the day of purchasing a course. All prices are in USD and are exclusive of any local taxes.

2. Can I subscribe for a specific plan in the middle of the month?

We’re glad you are excited to begin learning and practicing your English skills on VOX365EDU. Yes, you can purchase a monthly subscription from the web here by using a credit card or debit card at any time, even in the middle of the month.

3. How long does each subscription last?

Subscriptions can be 1, 3, 6 & 12 months (for Fixed Plan) and 2, 3, 6, 10, & 12 (for Flexible Plan) in length, and its exact length will be determined by the month. For example, if you begin a three month subscription on March 15, it will be valid until June 15. Subscribe to longer term plans for additional savings!

At the end of your subscription, your subscription will renew automatically. A student can cancel a subscription in the first 6 days, after the initial payment for the course/s. A refund will be issued on the total amount paid minus administrative costs i.e. 3 classes worth of payment.

Reservation and Cancellation

1. How long in advance do I have to reserve a lesson?

All class scheduling must be done at least 24 hours prior. To reschedule a class, the student has to consult the Office at:, or the Class Coordinator at least 48 hours prior to the intended class time.

2. How many bookings/lesson reservations can I make in one day?

For a Fixed Plan, you can reserve a lesson up to 2 classes (50 minutes) every day. As for Flexible Plan, you can book as many classes as you wish in one day and get a big discount!

3. I want to cancel a booked lesson. How long in advance before the start of the class can I cancel?

All class cancellation must be done at least 24 hours prior. Cancellation can not be accepted if done in less than 24 hours prior to the start of the lesson. If a student is absent without a prompt notice (at least 24 hours before the class), the student will lose the booked class. A substitute class is not given for absence without a prompt notice.


1. Can I check the lesson content (e.g. whiteboard or chat room) after the lesson?

Yes, you can. To do this, go to your Student Dashboard & click on ‘Past Classes’. You can see all your previous classes with your teacher, then click ‘Class Review’. Past class materials will be accessible for a maximum of 30 days to monitor your own progress.

2. Video and audio become unstable during the lesson.

If you experience a technical issue – please exit and reenter the classroom. You can also try to refresh your browser. (On a Mac please use Command + Shift + R). Alternatively, you should Clear your Browsing history (Cookies, Cached memory) Do this regularly, at least once a week. Unplug & plug in your headphones into the computer. Check if the sound is on mute. Refresh the page/exit and enter the classroom. In your Audio preferences/settings, please make sure you select the headset.

More Questions?

Our team of language specialists and educational advisors can help. Get in touch with us by sending an email at for support, questions, feedback and concerns regarding our services.